Support Overview

on Monday, 09 April 2012. Posted in Support Overview

We support via our forum

  • Installation issues.
  • Basic configuration.
  • How-to use? questions.

We do not support:

  • Template design and customization.
  • Conflict with other 3rd party component or templates.
  • Anything that require modifications to the core code, such as adding new customized features outside of our job scope.
  • Modified JoomBri source codes.
  • Server migration.
  • 3rd party integration.
  • Any beta or trial release.
  • Installation on localhost.
  • Non JoomBri-related issues, especially Joomla issues.

Assistance for the items above is available through our Professional Services or a Consulting engagement.

For any feature requests, please use our Feature Request section.

How to obtain support?

For all valid membership holders, we provide web-based support for 3 months from the date of purchase (or depending on your plan). You will also be entitled to receive free updates as long as your membership is active. Support are provided in the following order.

Support Overview

1. Product documentation & FAQ

This documentation will be updated frequently and will contain all the latest and most common support issues. 90% of the time, you should be able to resolve any issues through our documentation page. You can visit the page here.

2. Support forum

If you have a more specific question, you can post it in our support forum. Your question might have been asked before, so please do a quick search before you post any new topic.

Our support team will try to attend support queries within 48 hours of normal working hours. Please observe that we are at GMT+5.5. You can access the forums here.

This forum uses the same credentials as JoomBri.in main site. If you have an account with JoomBri.in please use the same username and password to access this forum. It helps us identify between paid and unpaid users and help us prioritize your queries. If you are not a paid member, you would still be considered as guest while posting.

3. Email

Email is used primarily for exchanging confidential information. Email support will only be entertained after you have posted your queries in our forum and that we request your confidential site details to be passed to us. Support email sent without prior forum posting will not be entertained.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your requirements.

Working Time

Please note that our office operates during normal work week from Monday to Friday 8 AM to 5 PM IST. We DO NOT provide support during weekends and public holidays.

The information contained in this page are subject to change without any prior notice.

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